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@tofubinbin

I’m a system administrator with a strong focus on network security and cloud infrastructure. I’m also passionate about video games — you might catch me streaming here

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Systems Admnistrator

Cindy Phan

I’m a system administrator with a strong focus on network security and cloud infrastructure. I’m also passionate about video games — you might catch me streaming here

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About Me

System Administrator & Network Specialist

I'm a dedicated system administrator with over 8 years of experience in managing complex IT infrastructures. My expertise spans across network security, cloud services, and automation. I thrive in challenging environments where I can optimize systems for performance, security, and reliability.

Throughout my career, I've successfully led infrastructure migrations, implemented robust security protocols, and streamlined operations through automation. I'm passionate about staying current with emerging technologies and best practices in the field.

Location
SoCal
Experience
6+ Years

Education & Certifications

B.S. Information Technology
University of South Alabama

Certifications

Azure Fundamentals
Professional Journey

Work Experience

October 2023 - Present
System Administrator
Think Together • Santa Ana, CA
  • Installed and configured networked computer system, including hardware, system software, and applications
  • Served as an escalation point as Tier 3 Sys Admin for Tier 1 & Tier ll Help Desk technicians
January 2023 - October 2023
Managed IT Services Engineer
Sharp Business Systems • Atlanta, GA
  • Scoped system infrastructure needs to be based upon the customer's technology landscape, strategic vision, objectives, and needs.
  • Worked with sales professionals and MNS Specialists to draft complex project Statement of Work.
  • Led on-site installation and configuration at client’s location: Switches, Firewall, AP, Desktops.
  • Documented solutions by developing user/admin manuals, flowcharts, layouts, diagrams, and charts.
  • Tested and troubleshooted complex workstation and IT infrastructure installations.
  • Provided ongoing Tier 4 technical support and maintenance for customer solutions, improving client satisfaction, retention, and account expansion.
  • Maintained and updated client’s O365 tenant, Azure tenant, Servers, Switches and Firewall. Server features include: Active Directory, Group Policy, DNS, DHCP.
March 2021 - January 2023
System Administrator
Gem Shopping Network • Duluth, GA
  • Installed, configured, maintained, and troubleshooted new internal servers and network devices to upgrade and enhance the network infrastructure and security: Cisco Meraki Switches, AP, VPN
  • Migrated and deployed new hybrid O365 Tenant and domain server: Windows Server 2019, Exchange, Azure AD, Teams, and SharePoint.
  • Maintained and uphold processes for reporting, statistically monitoring, and logging network performance while resolving complex network connectivity issues.
  • Configured and maintained the virtual server and machine farm infrastructure to facilitate remote work environments: Citrix VDI and Hyper V.
  • Led initiative for the Azure MFA/SSO setup and email migration to enhance the existing security infrastructure for the organization.
  • Consolidated dozens of printer brands to a single printer brand. Streamlined printer troubleshooting issues and developed vendor relationships to reduce printer purchase costs of roughly $4k due to bulk supply orders.
  • Tracked IT asset inventory and cost/purchase management. Conducted monthly budget review with the Head of Technology.
  • Coordinated update releases and system changes, contributed to the implementation of break/fix solutions. Updated document configuration information related to changes as needed.
  • Provided Tier 1-3 support to Windows PC, MAC OS, desktop, laptop, and tablet end- users by troubleshooting the issue and creating technical documentation/manuals.
  • Created PowerShell scripts to automate reports and deployed commands for daily support tasks
  • Established team and contractor schedules to ensure 24/7 coverage to support broadcast environments especially for the revenue-generating Sales Call Center team.
January 2020 - February 2021
Computer Network Technician
Mobile County Public School System • Mobile, AL
  • Installed network hardware components and cables (CAT5 wiring, fiber optic cabling, etc).
  • Monitored network performance. Ensured network operates securely 24/7. Updated network infrastructure as needed.
  • Trained new contractors on how to navigate the system and related IT services processes.
  • Created and maintained technical documents to align with team processes.
  • Supported Network Manager and IT Project Manager with ad hoc projects.
Technical Expertise

Skills & Technologies

Microsoft Platform

Office 365
Server 2016/2019
MS Exchange
Azure Active Directory
Intune

Virtualization

Citrix
VMWare
Hyper V

Network Infrastructure/Monitoring

Cisco
Datadog
Meraki Wireless
SolarWinds
Get In Touch

Let's Connect

Whether you're looking for a system administrator, interested in collaborating on a stream, or just want to say hello, I'd love to hear from you!

Professional Inquiries
For system administration and technical projects
cindy.phan@example.com
linkedin.com/in/cindynphan
Streaming & Content
For collaborations, sponsorships, and community
twitch.tv/tofubinbin
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